Thank you for shopping with HAQ PERFUMERS. We take great care in delivering premium-quality perfumes to our customers. As perfumes and attars are personal care products, we maintain a strict No Return and No Refund policy. Please read the following terms carefully before placing an order.
1. No Return / No Refund
Once an order is placed and delivered, it cannot be returned or refunded under any circumstances. We do not accept returns due to personal preferences such as fragrance selection, intensity, or longevity.
2. Damaged or Defective Products
In rare cases where a product arrives damaged or defective, please notify us within 24 hours of receiving your order.
To process your claim, you must:
- Share clear photos or videos showing the damage or defect.
- Provide order details such as invoice number and date of purchase.
After reviewing your claim, our team may offer a replacement for the same product if the damage is verified. Refunds are not issued.
3. Wrong Product Received
If you receive a product different from your order, contact us within 24 hours of delivery with clear images. Once verified, we will arrange for the correct product to be sent at no extra cost.
4. Cancellations
Orders once confirmed cannot be cancelled. In exceptional cases (such as duplicate orders), cancellation requests may be considered only if the order has not been shipped.
5. Contact for Support
For any concerns regarding your order, contact our customer support:
HAQ PERFUMERS
86, Mohammad Ali Road, Near Central Restaurant,
Mumbai – 400003
Email: haqperfumes@gmail.com
Phone / WhatsApp: +91 91408 15372
Our team will review your request and respond within 24–48 hours.